Mulberrycottages Reviews

We arrived yesterday late at a lovely cottage. Beds were not changed, used towels everywhere, spit in the bathroom sink. No firewood for the wood burner, no toilet paper. I'm sure cottage has not been aired or cleaned. All covid rules broken. I'm clinically vulnerable. I booked through them because I imagined certain standards. Do not book through them. I now have to sit in the car until cleaners have gone. We had to arrange cleaners through the owners. I'm also worried about covid.

Very disappointed with the lack of customer care and no showing of compassion. Mulberry Cottages cancelled our booking a few weeks before we are due to go. All paid for months and months ago.
DO NOT BOOK WITH THEM- THEY DO NOT CARE!!

Recently stayed at Prospect Cottage through Mulberry Cottages - no option to leave a review any other way.

The property is in need of a lot of maintenance and a good clean. Bedding was dirty, carpets stained, pet or human hair was on bedding and ledges,and hot water was so hot and temperamental we had to supervise our children so they didn't get burnt in the shower.

Owner needs to upgrade and paint and clean the property thoroughly.

Wouldn't recommend the cottage until owner invests some money into improving the property.

I’ve tried to give them an opportunity to respond but nothing.
A house we stayed in belonging to them had shards of glass everywhere. The rugs, the window sills, stairs, sofas. I noticed because a glass shard got stuck in my foot and is still there til this day. We had toddlers and children staying with us.

I immediately call the house manager who comes and vacuums. Still glass everywhere. I try to speak to customer services about it. It’s been 2 weeks and no one has replied to me.

One of the worst companies I have dealt with.

I've just seen a lot of very negative comments about Mulberry Cottages, but for us they were very good with a refund of our deposit. We had planned for a family holiday in June 2020 and booked a property and paid our deposit just before lockdown in March. Our booking was cancelled, obviously, and we were informed that they would hold our deposit until end of March 2021 with a view to making a new booking. When it became clear that we would not be able to confidently make a new booking by this time, the website allowed us to claim a refund of the full deposit. The payment was made to our credit card the next day.

If you could do minus stars I would booked and paid over £4000 for a family of 22 to celebrate two 70th Birthdays. I am utterly disgusted that these people are allowed to take your money and not even let you know it has been cancelled. Please DO NOT get ripped off like we have. How strange they can take your money straight away and yet can not give it back.

I would give no stars if it were possible. Holiday cancelled by Mulberry after we had already paid and they didn’t even bother let us know! Too late to find accommodation for 21 of us now. They offered an email address to complain to and said we will receive a refund. Do not use these people.

DO NOT BOOK WITH MULBERRY. Just had summer booking cancelled after 3 months of booking but no correspondence and no response from customer service. The only notification i had was a rude call on a Sunday afternoon from a private number. This seems like a fake company and shouldn’t be allowed trade.

The worst customer service- My mum booked a house for next weekend, the balance wasn’t taken from her account- when she finally got hold of someone from Mulberry she was told the owners had cancelled, Mulberry didn’t think to let us know- I do understand why the owners would want to cancel but Mulberry need to be informing us- disgusting customer service and now will have to probably battle to get our money back having looked at peoples reviews!!

My mother in law booked five times a year with this firm and once they were taken over by the monster machine Cottages.com all customer service disappeared. No loyalty rates and most certainly not the same support or quality of cottages. Luckily many of the houses she loves moved to another agency. So make sure you look up your favourites and go with another agent or owner direct.

Appalling service from Mulberry Cottages, who will not refund the cost of our cottage holiday after they cancelled the booking because of coronavirus, stating "it's not our policy". All they have offered is a voucher, which must be used by the end of August 2020. If we don't use it, the company will simply pocket all the money. DO NOT BOOK WITH THIS COMPANY!

What a fantastic place to stay, right on the shingle beach next to the sea! El Ray is a super modern property which is really well equipped and very comfortable. You don't get many houses where there is a railway carriage for the kitchen. Dungeness is unique and very interesting and there are lots of lovely places to visit nearby. Booking with Mulberry Cottages was easy and straightforward.

We hired a cottage in Elham. A group of five of us go away together most years. We would never book with Mulberry cottages again.
One bedroom had a flying ant infestation.

Lack of smoke alarms

We had to wash crockery, glasses and cutlery before use

When we stripped the beds as we left
Pillows and quilts were not clean. Appeared old and stained.

One mattress very very hard.

They have not responded to our comments

Otter house/Buckland house. We stayed at this house a month ago for a special occasion, it was not cleaned to a satisfactory standard. The kitchen in particular was very dirty, we did complain upon arrival and the next day 2 cleaners turned up and gave it a quick clean, we did not want them there for hours as we had only rented for the weekend. It was disappointing, we have never received an apology from Mulberry Cottage, we find it strange that you are unable to leave reviews on their site. We would never book with them again.

Wish I could give no stars!
If you want to be let down and all your party disappointed then this is the company for you!
We booked a property, paid a deposit and got a confirmation email.
The next day we got a call- sorry but the has been a mistake in the pricing! its actually nearly three times the advertised price!
apparently their terms and conditions allow them to do this. I wonder how often they do it?